Terms and Conditions

General
Larkhouse (Pty) Ltd products are carefully checked and packed to ensure that you receive a quality product that has had a safe travel.

Full payment is to be made to secure your order. Orders will only be logged once the payment has reflected in our account.

For commissioned artwork & techniqued mirrors, please refer to your quotation for payment instructions.

Colours may vary from the picture, to the product.

Sizes may vary slightly due to the handcrafting of each item.

 

Décor Products
Décor products have a lead time of 2-3 weeks. If there is no stock of a specific item, it can be made up with a 4-6 week lead time.

Please check your goods on receipt to ensure that you are satisfied.

 

Techniqued Mirrors & Artwork

Commissioned artwork & techniqued mirror lead times will vary and will be discussed to suit each individual project.

The installer must ensure that the product is installed with a glue that will not discolour, corrode, and / or damage the mirror backing.

Due to the nature of mirror, Larkhouse ensures that each section of mirror is properly wrapped, and packaged for delivery, to ensure that there is no chipping, or damage done during transit.

Larkhouse will not be held liable for any damage done to our mirrors once they have been handed over and signed for.

Larkhouse techniqued mirrors & artworks are not to be cleaned with any harsh chemicals, or abrasives, as this may cause damage. Larkhouse recommends regularly wiping mirrors with a microfiber cloth, and not allowing any build up of dust or dirt. Artwork should be regularly dusted.

Our mirrors must always be handled with care, as Larkhouse will not be held liable for any injury, of any nature, whatsoever.

Larkhouse does not recommend that any drilling be done to our mirrors, and will not be held liable for any damage caused.

Larkhouse suggests testing a small section of the mirror with the adhesive and leaving to dry to ensure that it does not damage or discolour the backing.

The installer must handle each mirror extremely carefully to ensure that no damage is done to the backing, and no scratches and chips form on the surface.

The installer must not install the mirror with the edges touching and must allow a few mm for expansion between mirror panels.

Due to the handcrafting of each item, the colour and pattern will vary.

 

RETURNS & REFUNDS

No exchanges or refunds will be considered unless it is due to a defect or quality issue that has been discussed & evaluated.

For all queries or assistance please contact us at info@larkhouse.co.za

Please inspect your product on delivery, and contact us immediately should you wish to return an item.
To be eligible for a return, your item must be unused and in the same condition, and original packaging that you received it.

To qualify for a return or refund, your item needs to have the receipt or proof of purchase.
If you are not entirely satisfied with your product, please contact us within 7 working days of receiving your product to arrange for a return. We will not return or refund any mirrors after they have been handled and installed.

Return delivery will be for your own account.

As all of our decor and furniture items are made up especially for you, a 35% handling fee will be required.

 

Washcare Instructions

Cotton Fabric Scatters:

  • Cold Machine Wash.
  • Do not rub on printed areas.
  • Air dry in the shade.
  • Warm iron. (NOT HOT)

 

Larkhouse Techniqued Mirrors & Artworks:

  • Do not use any harsh chemicals, or abrasives, as this may cause damage.
  • Regularly wipe mirrors with a microfiber cloth.
  • Do not allow any build up of dust or dirt.
  • Artwork should be regularly dusted.

 

Larkhouse (Pty) Ltd will not be held liable for:

  • Products that has been incorrectly cleaned or handled.
  • Fading of products caused by sunlight.
  • Fabric that has been cut or altered in any way.

Please check quantity, colour, and design of your products as Larkhouse (Pty) Ltd will not be held liable once the  mirror or artwork has been cut, altered or installed.

NOTE: Slight colour variations may occur.

ORDER CANCELLATION & MODIFICATION
Order cancellation and / or modification may be made up to 24 hours after placing orders. Any requests to cancel or modify will not be accepted after the stipulated grace period.